Quality Care

We take great pride in who we are. Coming to see us is a choice and we work to build our reputation one consult at a time. We believe in building strong relationships with our clients and their furry family members. We understand that your pets’ health and well-being are of utmost importance to you and we are committed to providing top notch medicine and the gold standard of care.

Transparency

Transparency is a core value that we hold dear. This is also true when it comes to cost. We cannot work without your trust and we want you to feel comfortable and well-informed about the services we offer, including their associated costs. We believe that open communication is the key to making the best decisions for your pet’s health. Therefore, we encourage you to ask questions and seek clarification about our procedures and prices before agreeing to any further treatments.

Ask

We are here to help you navigate through the various options available and provide guidance based on your pet’s unique needs. By openly discussing treatment plans, diagnostics, and associated costs, we aim to ensure that you have a clear understanding of the services being provided and the financial aspects involved. We want to empower you as a pet owner to make informed decisions regarding your pet’s care. Please ask questions. We encourage it.

Mutual Decision Making

We take great pride in who we are. Coming to see us is a choice and we work to build our reputation one consult at a time. We believe in building strong relationships with our clients and their furry family members. We understand that your pets’ health and well-being are of utmost importance to you and we are committed to providing top notch medicine and the gold standard of care.

Estimates

Transparency is a core value that we hold dear. This is also true when it comes to cost. We cannot work without your trust and we want you to feel comfortable and well-informed about the services we offer, including their associated costs. We believe that open communication is the key to making the best decisions for your pet’s health. Therefore, we encourage you to ask questions and seek clarification about our procedures and prices before agreeing to any further treatments.

Free street parking is accessible on Wellington on the North/South side

North side restrictions (in front of the clinic)
Monday  - Friday : 15h30 - 18h30
Thursday : 7h30 - 8h30 (April 1 - Dec 1)

South side restrictions (across the street)
Monday - Friday : 6h30 - 9h00
Tuesday : 9h00 -10h00 (April 1 - Dec 1)

All prescription requests must first be checked by the veterinarian. Please allow at least 24 hours for any requests. We will call you with an update or when medications are ready to be picked up.

We believe in transparency. We believe in building strong relationships with our clients and their furry family members. We are committed to providing the best care possible. Along with our legal obligations and accepted standards of care, the veterinary client-patient relationship (VCPR) is a crucial bond between the veterinarian, the client (pet owner), and the patient (the animal being treated). It is based on trust, communication, and a shared commitment to the health and well-being of the animal.

Barring rare exceptions annual exams are necessary for prescription renewal.

This the minimum accepted standard to establish a VPCR. These exams allow the veterinarian to identify any potential health issues or changes early on, which can lead to more effective treatment and better outcomes for your pet. Certain medications can have potential side effects or long-term consequences, and regular monitoring is necessary to ensure the continued safety and effectiveness of these medications. Many medical conditions can change over time, and the dosage or type of medication may need to be adjusted. Contrary to the popular belief requiring annual exams are not about “making more money” they are about the health and safety of the patient (we too wish somehow veterinary care was free!)

Annual bloodwork is almost always necessary for patients on long-term medication in both veterinary and human medicine for several important reasons including monitoring medication efficacy, assessing organ function to minimize potential risks or adverse effects, monitoring medication safety, detecting underlying health issues, and establishing baseline values.

By prioritizing an annual exam, follow up bloodwork and other useful screening before prescription renewal, we are taking proactive measures to safeguard your pet's health, minimize potential risks, and maximize the effectiveness of their treatment. It is our duty as veterinarians to prioritize patient safety. We appreciate your understanding and cooperation in ensuring the best possible care for your beloved pet.

For all trips, we recommend that you contact the CFIA for travel requirements before booking an appointment. Travel criteria change quite frequently, so we ask our clients to contact the export offices directly before booking an appointment with us. It is the clients responsibility to find out about the required documents, deadlines and protocol before booking an appointment.

Once you know the requirements for your travel dates and country of import, please let us know and we'll be happy to schedule an appointment for you based on these conditions. 

Buying your medicine from online pharmacies can be risky.

Prescriptions issued by Québec veterinarians can only be filled by a Québec pharmacist. In addition, when you buy online, you have no guarantee of the quality or effectiveness of the medication since you do not know how it was handled, stored or shipped (source: OMVQ) .

Some pharmacy websites can look trustworthy when they are not.

An online pharmacy may be fraudulent if it:

• Does not require a valid prescription

• Offers drugs at very low, discounted prices

• Can ship medicines worldwide

• Does not provide a “bricks and mortar” business address

• Is located outside of Canada

We invite the public to be very cautious of ordering online.

You may read more on the health Canada website here.

Online these days we can find out lots of information. For medical advice, some is good some is bad. Here are two great resources (written by vets) for useful medical information, common conditions and much much more. These are two of our favourite sites.

VETERINARYPARTNER

VETZ INSIGHT

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